Some Heavy Items Excluded:

Most items qualify for ships free over $99, but a selected few items are excluded from our free shipping promotion due to the item size and weight. This will be indicated on the website if an item does not apply for free shipping. Even so, we can offer excellent freight rates to destinations across US and will be communicated via email.

Delivery Time:

We generally ship all orders via FedEx or UPS, although we do occasionally use other couriers. A tracking number will be provided to you at time of shipping. We process all orders within 2 business days. We will make our best efforts to ship your order in a timely manner however delays do occasionally occur beyond our control.

Multiple Package Shipments:

Although we make every attempt to ship all orders complete, sometimes it may be necessary to break up orders in two or more packages or into multiple shipments.

Delivery Address Accuracy:

In order to ship your package, we require a complete street address with postal code to insure that you get prompt delivery. We are not responsible for shipments that are delayed, lost, or misdirected due to an inaccurate address being provided. We will not be responsible if additional shipping charges are accrued because of incorrect or incomplete addresses. If a problem with a shipping address is discovered, we will attempt to contact you and correct the problem however it is ultimately your responsibility to provide us with accurate information.

Delivery Restrictions:

We will deliver to the street address provided by the customer only. We do not offer installation or in-home delivery. It is the customer's responsibility to bring large merchandise into the home or building, this includes fridges, ovens, and other heavy items.

Damaged, Lost or Short Shipments:

Damaged, lost or short shipments should be reported to us immediately so that we can re-ship the merchandise and/or register a damage claim with the appropriate carrier. Please do not accept packages that are obviously opened or damaged. Keep damaged goods and containers exactly as they were delivered until you're advised otherwise. All damaged should be reported to: info@sakura-usa.com within 24 hours of delivery.

Free Shipping Policy Restrictions:

* Free shipping is excluded from some large and/or heavy items (over 60lbs) or any items requiring a freight carrier. Items that have a "HEAVY ITEM" shipping designation will be shipped and billed to you at the most economical rates we have available. Please note: your order total must be a minimum of $99 (before applicable taxes) to qualify for free shipping.

In the extremely unlikely event that excessive freight rates are charged or quoted by our couriers for any other reason not stated in this policy, we reserves the right to exempt that shipment from this policy. In all instances you will be contacted before your order ships to notify you of any extra freight charges not charged at the time of order. At that time you can either approve or cancel your order if you wish.