Repair
Our professional technician provides repair services in NY city area.
Machines sold by Sakura Products USA come with a 5-year motor warranty and a 1-year warranty for parts. Labor and services are not covered by the warranty and are subject to fees. Additional charges for gasoline may apply. If the warranty has expired but on-site repair is necessary, labor and parts charges will apply.
After receiving your submitted form, we will promptly reach out to you within 5 business days to discuss potential solutions.
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1. How can I identify the specific part where problems occurred?
Utilize the troubleshooting feature accessible in the menu of each model website. The menu shows most possible problems and solutions.
2. How can I determine whether it's a duct or machine problem?
Inspect the outside vent cap; if it's fully open, the issue likely lies with the machine. Conversely, if it's closed or partially obstructed, the problem may be related to the duct.
3. Where can I get the parts of the range hood?
Parts are sold by Sakura USA store, and website. If you cannot find the parts you need, please contact us or inquire through website form. Repair work is recommended to carry out by professionals.
4. Does Sakura-USA offer repair services?
Yes, but Sakura Products-USA. provides repair services only in the New York city area. To schedule the service, you can use our web form or inquire via phone.